FAQ

What is the delivery time for my order?

When you order from Tuvelka, the delivery time might differ slightly from what you might be used to. Since our products are shipped directly from our suppliers, we can keep our warehousing and transport costs low. This allows us to offer our products at competitive prices.

The average delivery time is 5–10 business days (Monday–Friday, excluding holidays).

What should I do if I haven't received my order yet?

Due to the high interest in our products, your order might sometimes arrive a little later than expected. We appreciate your understanding.

If the stated delivery time has passed and you still haven't received your order, please send an email to info@tuvelka.nl. We will then investigate what happened to your shipment and help you further.

I want to exchange or return my order. How do I do that?

To return a product, please contact our customer service via info@tuvelka.nl. Provide your name, your order number (e.g., #0000) which you can find in your order confirmation, and the reason for the return.

We will then provide you with the return address and confirm your return. Once this is done, you can send the product to us using a carrier of your choice.

What does a return cost?

The return shipping is paid by the customer. The cost therefore depends on the carrier you choose. Visit the website of the respective carrier for information on prices and delivery options.

What are the conditions for returning my product?

You always have a 30-day right of withdrawal. The withdrawal period starts from the day you receive the product.

For the product to be eligible for return, the following conditions must be met:

• The 30-day withdrawal period has not expired.
• The product is in its original packaging and all tags are still attached.
• The product has not been used.

What payment methods can I use?

We accept payments via X, X, and X. If you are unsure whether your payment method is accepted, you can follow the steps on the payment page to see all available payment options.

All transactions are processed via secure and reliable payment systems.

What do I do if I haven't received an order confirmation?

This should normally not happen. If you haven't received an order confirmation, please send an email with your full name and email address to info@tuvelka.nl. We will assist you as soon as possible.

Can I cancel my order?

If for any reason you wish to cancel your order, please contact us as soon as possible via info@tuvelka.nl.

Provide your name, your order number (e.g., #0000) which you can find in your order confirmation, and preferably also the reason why you wish to cancel the order.